Using our ‘Support and Report’ service is one way that you can raise an issue. In addition,
there are several other options that are available to you. Below we’ve summarised all of
these.

If you or anyone you know are in immediate danger, please contact emergency services.

Informal resolution through your line manager or HR Business Partner

Many issues can and should be resolved informally – that doesn’t mean that issues
managed informally are less important. Dealing with grievances in this way can often lead to
a speedy resolution to problems, and you and your manager may well be able to resolve the
matter directly in the course of everyday work.

Usually, your manager will be your first port of call however if the issue is about your
manager, it may be more appropriate to raise this informally with another manager (normally
that person’s manager) or with your HR Business Partner.

If these conversations do not resolve your issue, you could consider using the Support and
Report system, or the Grievance Procedure (see below).

Support and Report

The Support and Report system is there to report any issues, observations or suggestions
relating to diversity and inclusion. This may be by identifying:

• Behaviours that are not in line with our inclusive values,
• Discrimination,
• Harassment or bullying,
• A lack of facilities suitable for a diverse workforce,
• Biases and unfair treatment.

The system is not monitored on a 24/7 basis, and any immediate or significant danger or
issue should be reported to your line manager, or their manager if your line manager is not
available. The system is intended to be a more informal reporting route than whistleblowing
or the Grievance Policy.

You can use the system to make us aware of an incident that has happened to you, or you
have witnessed happening to someone else. You have the option to report anonymously,
however to follow up on any actions taken or progress made, or to gather more details, it
would be very helpful if you share your details so that our inclusion manager can be in touch.
Please be reassured that any reports are dealt with sympathetically and sensitively, and the
inclusion manager will not disclose any details that you have asked to be kept private.

Positive Interventions

A Positive Intervention is an observation or suggestion that improves being safe and healthy
by identifying:

• Unsafe behaviours
• Unsafe conditions and / or design shortfalls

These could be safety, health, environment or quality issues that could lead to an accident /
incident or something going wrong.

The Positive Intervention app should not be used to report diversity and inclusion related
concerns, as this system is monitored by the SHEQ team.

Employee Assistance Programme

Our EAP provider is Health Assured. They offer 'in the moment' support to you and your
family. This includes the following services:

• Life support: Access to counselling for emotional problems and a pathway to
  structured therapy sessions if this is deemed to be a requirement following an
  assessment (employees only)
• Legal information: For issues that cause anxiety or distress including debt
  management, consumer, property or neighbour disputes (employees only)
• Bereavement support: Qualified and experienced counsellors who can help
  with grief plus legal advisors to help with related legal matters
• Medical information: Qualified nurses are on hand to offer support on a range
  of medical or health related issues offering practical information and advice
• Online Cognitive Behavioural Therapy (CBT): A range of CBT self-help
  modules, informative fact sheets and invaluable advice videos from leading
  qualified counsellors.

You can access Health Assured in the following ways:

Online at http://www.healthassuredeap.co.uk/
For login details, visit
https://morgansindallgroup.sharepoint.com/sites/MSInfrastructure/SitePages/Healthcarebenefits.aspx

By telephone* 24 hours a day via 0800 028 0199

By app via the My Healthy Advantage ('My HA') app, available for smartphones through the
Apple and Android app stores (create an account on the homepage on your first visit to the
app and access with code MHA181690).

Grievance Procedure

Grievances are concerns, problems or complaints you may have that directly relates to your
work, working environment or working relationships. For example, this may be because of:

• How you feel you are being treated by management or colleagues
• Things you are being asked to do as part of your job
• The terms and conditions of your employment contract - for example pay and
  conditions
• Concerns relating to health and safety

Usually, we would encourage that your grievance be looked at informally, by talking to your
line manager, your HRBP, or using the Support and Report system. However, there are
times where a matter is so serious, it should be handled formally to ensure that the issues
can be thoroughly investigated as set out in our Grievance Policy. This could be for example
where your complaint relates to alleged discrimination or harassment, and this is having a
severe negative impact on you and your colleagues – we have a legal responsibility to
ensure the duty of care of all our people.

Whistleblowing

Morgan Sindall Group is passionate about ensuring integrity at every level in all our business
dealings.  We believe integrity is about doing the right thing for our customers, our people
and our suppliers, which ultimately means doing the right thing for our business. 
Critical to this is finding out if our standards are not met. You will know if our standards are
not being met in your part of the business.

If you have a concern, please raise it with your line manager.  If, however, you believe an
issue about dishonesty or malpractice within the Morgan Sindall Group needs investigating
but feel uncomfortable using the normal channels to report your concern, please
contact Safecall, an independent organisation with impartial staff trained to handle these
types of calls.

Safecall’s freephone number is 0800 915 1571 and they are available 24/7.